Canon imageCLASS MF4370DN Laser All-in-One Printer
- 1 to 2 sided printing,copying, and faxing
- Print and Copy up to 23 ppm
- Quick First Print provides first copy in approximately 9 seconds
- Built-in Networking and Energy effcient with only 3W of energy used
- 35 sheet ADF and 250 sheet Paper Cassette tray
Product Description
Laser All-in-One with Duplex Versatility, Built-in Networking, and cost saving Single Cartrodge System… More >>
I was interested in buying this printer (it may be a great printer, haven’t gotten one yet). The Amazon page said it was on sale, eligible for free shipping, and when I added it to my cart the price reduced from $399.99 to $263.87 (a rather odd price)–nice savings! Wanted it quickly, though, so I thought I’d see if I could pick one up same-day at Best Buy for close to the same price. Looked online at Best Buy, and sure enough, they had one on sale for $229.99, but it was online-only. I started to order one, figuring if shipping through BB was cheap enough, it’d still be a little cheaper than Amazon. Lo and behold, shipping through BB was $33.88–bringing the total price to $263.87. Methinks “Prime” shipping just means Amazon prices the shipping into the price of the product. Wonder how much “extra” they charge for shipping if you DON’T have Prime?!?
Rating: 1 / 5
Missing manual feed select in the driver. It really sucks for printing Quicken checks or any kind of form. You have to run over to the printer, load your form, say a quick prayer that no one prints from the network, run back to your workstation, and then send your print job. If someone else prints before you get back to start your job, it spoils your form, and then locks up the printer for everyone because it’s waiting for more manual-feed pages to complete that job.
THIS COULD BE A BIG INCONVENIENCE FOR A SMALL-OFFICE ENVIRONMENT.
Every laser printer I’ve every owned or used had a manual select setting in the driver paper source setting, from the original, lowly HP Laserjet II. Not the MF4370; its paper-select software setting has only “Auto”. An oversight, you might say. But no, it turns out it’s by design.
You see, the worst thing about this is the arrogant attitude of the company (after talking to 4 tech support people including two managers and one senior support tech) that it’s simply the way it was designed from the first printer in the series and I shouldn’t need to use it. And when I pressed the issue, I got the “I’m sorry you feel that way” brush-off and then denial that it was an issue. I can’t believe how condescending that is. I even got that line from a customer relations representative.
One tech support person first couldn’t believe it was missing. Then when he tried it himself his attitude abruptly changed and became a statement of policy: “That’s the way it was designed and that’s the way you have to use it.”
It’s easily addressed in a driver and/or firmware update. But they have to consider it a problem first in order to “fix” it. Right now they’re laughing at customers who are inconvenienced by it.
After talking to five people, I finally got an offer from a customer-relations person to submit it as a customer request. But then I got the “I’m sorry you think it’s a problem” line and I hung up before I exploded. So don’t expect a fix for this any time soon.
Very unfortunate because it seems like a pretty good printer otherwise. But my faith in Canon support has been reduced to zero. I’m going to try to get Amazon to take this back.
Rating: 2 / 5
I purchased this all in one for my home office to print, scan, and copy using a relatively new iMac. After more than 6 hours of phone customer support I’m sill unable to scan. The device causes text to bleed down four inches down the page. The Canon technician maintains that this constitutes “scanning”. Of course this is a non-starter but it is even worse than that. The technician informed me that even if the image scanned perfectly, if I scanned more than one page, for each page I would need to individually frame each page with the mouse which could be a real hardship for large documents. Also, the device periodically failed to show as an option in image class or preview. I also had problems with printing — it is necessary to save .pdf and word documents before printing, something I never had to do with my more primitive Brother printer scanner. The Canon customer service were largely oblivious to Macs. All in all a terrible time-wasting experience.
Rating: 1 / 5
I am pleased so far with this product (have used it for about a week).
It had the features I was looking for: duplex printing (it’s really a must), copying, and scanning (highest res 400 dpi), and a surprise: it scans color images too. If one follows the instructions that come with this printer/copier, then it performs as advertised. Installation was as easy as installing a game or office software.
So, the only concern is “will it crap out in less than a month?”, and I’m pretty sure it won’t (my luck has always been that if something is a piece of crap, it’s immediately apparent). I have not used the fax function yet, so can’t comment on that. I would recommend this machine to anyone who needs a home/small office printer/copier.
Rating: 5 / 5
Though all the attributes listed for this review can be rated pretty high, one attribute that isn’t listed is the overall quality of the construction. It seems kinda flimsy. But I guess it was only $199 on amazon.
Good: Compared to the old Dell MFP I had, this one is great. Dell’s 1600N seemed to take forever to warm up. I had this little HP printer that would print instantaneously..and could never understand why the Dell took so long for a single print job…or for anything for that matter. This Canon worked like the HP. So, I’m assuming something is odd about Dell. I actually called them once and asked about it. They said their lawyers told them they couldn’t comment on the speed of printing. The Canon goes into a powersave mode when not in use and comes alive right away and shoots out the print job as quick as I can walk back to the printer. In that way, the prints are fast and good quality.
Bad: The front tray that holds the paper is small…doesn’t hold many sheets and the attachment that you put on the front to cover up the paper is so flimsy. You really have to not touch anything down there to keep it in place. It does have some sort of notch that it’s holding onto to keep it there, but it doesn’t take much to fall off. I tilted the printer foward to look at the telephone jack and it fell off. Additionally, the document feeder seems to pull paper in at an odd angle. I’m not sure this is really impacting things. But I put stuff in there and when I pushed fax, it grabbed the paper and kinda angled it slightly. Maybe it was my imagination. But I thought it looked odd.
I suppose my main complaint is that front tray. Otherwise, It’s good for a cheap printer.
Rating: 3 / 5